How ComfortDelGro unifies sustainability, risk, and finance data for organizational performance tracking

Company
ComfortDelGro

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Location
Singapore, Australia, the United Kingdom, New Zealand, China, Ireland, Sweden, France, Malaysia, Spain, Portugal, Greece, and the Netherlands

Industry
Land Transport Services

Solutions
GHG & ESG Data Management, Performance Dashboards

Latest Sustainability Report
FY2025

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Background

ComfortDelGro is one of the world's largest land transport companies, headquartered in Singapore. The Group operates a global network of bus, taxi, rail, automotive engineering, driving centre, car rental and inspection services spanning Singapore, the United Kingdom, Ireland, Australia, China, Malaysia, and beyond.

With over 50 business units, 55,000 vehicles, and 26,000 employees around the globe, ComfortDelGro is committed to embedding ESG principles within its operations, treating sustainability as a Group-wide capability rather than the responsibility of a single department.

As a publicly listed company with management remuneration linked to ESG performance, ComfortDelGro requires trusted, traceable, and auditable sustainability data at both Group and entity levels to inform strategy, satisfy investor expectations, and respond to increasingly data-intensive regulator, tender, and supplier requirements.

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Challenges prior to using Zuno Carbon’s Sustainability OS

Before partnering with Zuno Carbon, ComfortDelGro encountered several challenges in managing its sustainability data:

• Manual data collection across global business units: With over 50 business units spanning multiple countries, data collection relied on manual processes that were time-consuming, error-prone, and difficult to coordinate consistently across the Group.
• Weak data approver workflows and accountability: There was no formal structure for assigning who was responsible for submitting or signing off on data. This made it difficult to trace errors back to their source or hold teams accountable for data quality.
• Inconsistent social and governance data formats across BUs: Varying data formats and standards across business units made it challenging to consolidate and compare ESG metrics at a Group level.
• Limited visibility for performance reporting: The absence of centralised dashboards meant leadership had limited real-time visibility into sustainability performance across entities.
• Governance and traceability issues: As a publicly listed company with management remuneration tied to ESG outcomes, they needed data that could withstand scrutiny.
• Multi-framework reporting needs: With reporting demands from multiple directions, ComfortDelGro requires a flexible system capable of accommodating diverse and evolving data requirements.

Why ComfortDelGro selected Zuno Carbon to manage their sustainability data

In evaluating solutions to address these challenges, ComfortDelGro selected Zuno Carbon for several key reasons:

1. Strong domain expertise and a clear product development roadmap

Zuno Carbon's deep sustainability expertise and transparent product roadmap gave the team confidence that the platform would continue to evolve alongside their growing needs.

2. Data assignment workflows with clear responsibility and full audit trail

Zuno Carbon's structured workflow capabilities directly addressed ComfortDelGro's governance requirement across all business units.

3. Strong partnership, guidance, and collaboration with the delivery team

The responsiveness and guidance given by Zuno Carbon’s team of internal sustainability experts gave ComfortDelGro confidence in navigating their sustainability journey.

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Results since adopting Zuno Carbon's Sustainability OS

Since implementing Zuno Carbon's ESG solution, ComfortDelGro has realized several benefits:

1. Over 100 ESG metrics captured across 50+ business units globally
2. Custom visualizations with waterfall charts, making it easier to deep-dive into irregularities, such as detection of water leakages
3. Automation of manual processes, reducing administrative burden for the Group Sustainability Office team
4. Performance dashboards linked to balance score card targets, supporting management remuneration linked to ESG outcomes
5. Structured approver workflow with audit traceability and data integrity
6. Entity-level data readiness for tenders, Scope 3 supplier requests, and support questionnaires from rating agencies such as CDP and the Dow Jones Best-in-Class questionnaires
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Risk and sustainability are increasingly interconnected, and both rely on timely, accurate data to identify emerging risks and inform decision-making. Zuno has helped us bridge this intersection by providing a single platform with strong governance, audit traceability, and reliable sustainability data, enabling more informed risk discussions and integrated actions across the Group.

Jonathan Jong
Group Chief Sustainability and Risk Officer

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Most valuable modules for ComfortDelGro

By implementing Zuno Carbon's Sustainability OS, ComfortDelGro has transformed how it collects, governs, and acts on sustainability data, establishing a single source of truth across a complex, multi-country operation. This collaboration reflects ComfortDelGro's commitment to transparency, rigorous governance, and leading the land transport industry towards a more sustainable future.
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To learn more about how Zuno Carbon can help your organization in managing complex ESG workflows, contact us here or reach out to:

Peng Yang Long
+6011 5444 2838
p.long@zunocarbon.com